Privacy policy
Transaction security
All information exchanged to process payment of orders is encrypted using SSL protocol.
This data cannot be detected, intercepted or used by third parties.
For all orders paid by credit card, WAVE PROTECT FRANCE has adopted the SystemPay Banque Populaire secure payment solution, which enables us to encrypt all the information you communicate to us and guarantees the confidentiality and security of each transaction.
SystemPay Banque Populaire is PCI DSS certified by Visa and Mastercard, who demand the strictest control of financial data held, processed and transmitted.
No credit card number is stored by WAVE PROTECT France.
Personal data protection
Retention and transmission of customer information
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, personal data may be processed automatically.
WAVE PROTECT FRANCE is committed to protecting your personal data. All personal data concerning you and collected by WAVE PROTECT FRANCE is treated with the strictest confidentiality, in accordance with the provisions of its personal data protection policy.
Any processing of personal information communicated to WAVE PROTECT FRANCE is carried out under the responsibility of WAVE PROTECT France.
Purpose of data retention
The collection and storage of personal data and information is necessary for the processing and delivery of orders. They are also intended to make it easier for you to place new orders on the Wave Protect France website. You can withdraw from this agreement at any time, with immediate but non-retroactive effect.
Right of rectification and deletion
You have the right to access, rectify, oppose and delete the processing of their personal data. These rights may be exercised, in accordance with the law of January 6, 1978, by simple request, either directly on the website, or by post to the following address: Wave Protect France -5ter rue de la gaucherie – 18100 VIERZON
Opposition to cold calling
We do not pass on any information to third parties. In accordance with article L 223.2 of the French Consumer Code, you have the right to register on the Bloctel opposition list. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you.
Cookies
Cookies are alphanumeric identifiers transferred by WAVE PROTECT FRANCE to your hard drive via your Internet browser.
Cookies are alphanumeric identifiers transferred by WAVE PROTECT FRANCE to your hard drive via your Internet browser.
PRIVACY POLICY
Wave Protect France is committed to ensuring the highest level of protection for your personal data. As part of its activities, Wave Protect France provides its customers with an e-commerce service accessible from the www.wave-protect-france.com website.
To deliver its service, Wave Protect France collects personal data on individuals. Data is collected on the Wave Protect France website.
Wave Protect France, as the Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 on the protection of personal data.
In the forms used to collect personal data on the site, the customer is informed whether or not data collection is mandatory. Wave Protect France will not be able to provide its services if a mandatory data field is not provided.
SUMMARY
1. WHO COLLECTS PERSONAL DATA?
2. WHY AND FOR WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA?
3. TO WHOM IS YOUR DATA TRANSMITTED?
4. WHAT ARE MY DATA RIGHTS?
4.1. What are my rights?
4.2. What next?
4.3. What are the consequences of exercising the right to object to profiling?
4.4. What are my rights?
5. WHAT HAPPENS TO MY DATA AFTER MY DEATH?
6. IS MY DATA SENT OUTSIDE THE EU?
7. HOW LONG WILL MY DATA BE STORED?
7.1. General rules for managing commercial relationships :
7.2. Specific rules concerning certain data processing operations :
8. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?
8.1. General rules
8.2. Rules applicable to bank and credit card data
8.3. Fight against internet fraud
9. WHAT SHOULD YOU KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?
10. ARE DATA ON MINORS UNDER THE AGE OF 16 COLLECTED?
11. WILL I RECEIVE COMMERCIAL SOLICITATIONS?
11.1. Principles applicable to Wave Protect France
11.2. Prospecting by email and sms
11.3. Retargeting E-Mail
11.4. Notifications on mobile applications
11.5. Business prospecting by phone
12. DOES WAVE PROTECT FRANCE USE COOKIES, TAGS AND TRACKS
12.1. WHAT IS A COOKIE ?
12.2. WHY ARE COOKIES, TAGS AND TRACKS USED?
12.3. HOW TO SET THE DEPOSIT OF COOKIES, TAGS AND TRACKS?
12.3.1. Setting up your browser software
12.3.2. Setting up your smartphone’s operating system
12.3.3. Refusal of cookies with a tool offered by Wave Protect France
12.3.4. Opposition list to manage the deposit of cookies
13. WHAT IS THE DATA PROTECTION OFFICER OF WAVE PROTECT FRANCE
13.1. WHAT ARE ITS MISSIONS?
13.2. HOW TO CONTACT THE COMPUTER AND FREEDOMS CORRESPONDENT?
1. WHO COLLECTS PERSONAL DATA?
The company that collects the personal data and implements the data processing is:
Wave Protect France, SAS with a capital of 10,000 Euros, registered with the Bourges Trade and Companies Register under number 827 656 539, whose head office is located at 5 ter rue de la Gaucherie in Vierzon (18100).
2. WHY AND FOR WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA?
2.1 LEGAL BASIS FOR PROCESSING
User privacy is protected by regulation. Under data protection regulations, Wave Protect France is only authorized to use the personal data of its users if it has a valid legal basis. Wave Protect France must ensure that it has one or more of the following legal bases:
The execution of a contract (for example to process and execute an order for goods or to open and manage a Wave Protect France account), or;
The performance of a legal obligation (e.g. keeping invoices), or;
When it is in the legitimate interest of Wave Protect France, or;
When the user has given his consent.
A “legitimate interest” of Wave Protect France must not go against the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within Wave Protect France.
2.2 THE LEGAL BASES OF HOUSE AND STYLES
Wave Protect France is required to collect and record personal data of its customers to carry out the following processing:
Why do we use your personal data?
What are our reasons?
Management of the customer account, shopping cart and orders — [encoded_tag_closed] Execution of the contract between a Customer and Wave Protect France, Legitimate interest of Wave Protect France>
Management of payment and credit transactions — [encoded_tag_closed] Execution of the contract between a Client and Wave Protect France>
Management of delivery operations — [encoded_tag_closed] Execution of the contract between a Customer and Wave Protect France>
Customer relationship management (telephone / chat / email), after-sales service order tracking, product returns and refunds — [encoded_tag_closed] Execution of the contract between a Customer and Wave Protect France>
Recording of exchanges between customer service and the customer by telephone or chat; for the purpose of improving the service. — [encoded_tag_closed] Legitimate interest of Wave Protect France to improve the quality of service>
Customer satisfaction management (Collection of customer opinions on products and customer service performance) — [encoded_tag_closed] Legitimate interest of Wave Protect France to improve products and service>
Fight against fraud when paying for the order and management of outstanding payments after order — [encoded_tag_closed] Execution of the contract between a Customer and Wave Protect France, Legitimate interest of Wave Protect France>
Statistics, analysis, selection and customer segmentation operations to improve customer knowledge Execution of the contract between a Customer and Wave Protect France, Legitimate interest of Wave Protect France.>
Sending targeted commercial offers by email, mobile notifications, on social networks, on other websites or any other medium — [encoded_tag_closed] Client Consent, Legitimate interest for prospecting mailing>s on paper
Measurement of visits to sites (mobile and desktop) and mobile applications — [encoded_tag_closed] Customer Consent>
Provision of sharing tools on social networks — [encoded_tag_closed] Client Consent>
Setting up contests and advertising — [encoded_tag_closed] Legitimate interest of Wave Protect France>
Sharing of information with business partners [encoded_tag_closed] Execution of the contract between a Customer and Wave Protect France, Customer Consent (for operations for prospecting purposes) >
For processing requiring the collection of consent, the person concerned has the option of withdrawing their consent by making a request via contact@wave-protect-france.com
3. TO WHOM IS YOUR DATA TRANSMITTED?
Your data is transmitted to partners of Wave Protect France who can process the data on their behalf (they are recipients) or only on behalf and according to the instructions of Wave Protect France (they are subcontractors).
The recipients of the data are:
financing and credit institutions
The police authorities in the context of legal requisitions concerning the fight against fraud
Customs services in case of delivery abroad
Commercial partners and in particular marketing and advertising agencies. For the list of commercial partners
Wave Protect France also uses subcontractors for the following operations:
secure payment on sites and mobile applications
the fight against fraud and the recovery of unpaid bills
shipping your orders and parcels
The management of the chat, telephone calls, their possible recordings and the sending of postal mail
Carrying out technical maintenance and development operations for the website, internal applications and the Wave Protect France information system.
Collection of customer reviews
Sending commercial prospecting emails and mobile notifications
Wave Protect France may also share personal data if the Wave Protect France group structure changes in the future:
In the event of sale, transfer or merger of the company or part of it, or if Wave Protect France acquires or merges with another company.
If such a transaction takes place, Wave Protect France will ensure that the other party complies with data protection legislation.
4. WHAT ARE MY RIGHTS ON THE DATA
4.1. What are my rights?
Pursuant to Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights:
A right of access
A right of rectification,
A right of opposition and erasure to the processing of his data
A right to oppose profiling
A right to restriction of processing,
A right to data portability
Finally, when Wave Protect France detects a personal data breach likely to create a high risk for your rights and freedoms, you will be informed of this breach as soon as possible.
4.2. How to exercise them?
These rights can be exercised with the company Wave Protect France, which collected the personal data as follows:
By post, by writing to us at the following address:
Wave Protect France Customer Relations Department – 5ter rue de la gaucherie – 18100 Vierzon, indicating your surname, first name, address, email and if possible customer reference in order to speed up the consideration of your request.
Electronically via contact@wave-protect-france.com
The request must be accompanied by proof of identity.
Wave Protect France sends a response within 1 month after the exercise of the right. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by 2 months.
4.3. What are the consequences of exercising the right to object to profiling?
In the event of the exercise of a right of opposition to marketing profiling, the user is informed that he will continue to receive commercial solicitations but these will be less relevant and will no longer be targeted according to his centers of interest. the person.
4.4. What next?
In the event of no response or an unsatisfactory response, the data subject has the option of contacting the supervisory authority of his country of residence:
In France, the CNIL: https://www.cnil.fr/
5. WHAT HAPPENS TO MY DATA AFTER MY DEATH?
The User may formulate directives relating to the storage, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives can be general or specific.
The User can formulate his advance directives via contact@wave-protect-france.com
6. IS MY DATA SENT OUTSIDE THE EU?
You are informed that personal data concerning you may be transmitted for the purposes of the purposes defined above to companies located in countries outside the European Union and not offering an adequate level of protection with regard to the Protection of personal data.
Prior to the transfer outside the European Union, and in accordance with the regulations in force, Wave Protect France implements all the procedures required to obtain the guarantees necessary to secure such transfers.
Transfers outside the European Union may be carried out in particular within the framework of the following activities:
Use of data on social networks
For more information on the framework for cross-border flows, you can contact the data protection officer.
7. HOW LONG WILL MY DATA BE STORED?
Wave Protect France has determined specific rules concerning the retention period of Users’ personal data.
7.1. General rules for managing commercial relationships :
To calculate the most relevant retention period, Wave Protect France distinguishes between:
people called “prospects” and who have never made a purchase from Wave Protect France and its partners
people called “customers” who have made at least 1 purchase
A separate retention period will be applied to prospects and customers.
Regarding prospects, the starting point of the retention period is the creation of the account
Regarding customers, the starting point of the retention period is their last purchase from Wave Protect France. The retention period for a customer’s data will be different depending on whether or not the latter joins a loyalty program.
7.2. Specific rules concerning certain data processing operations :
For certain types of processing, data retention is subject to specific retention periods.
Here are some examples:
The instructions concerning the fight against fraud are kept for 3 years.
Invoices related to purchases are kept for 10 years.
For more information on the retention periods applied by Wave Protect France, you can contact the data protection officer (see point 12).
8. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?
8.1. General rules
As data controller, Wave Protect France takes all necessary precautions to preserve the security and confidentiality of the data and in particular to prevent it from being distorted, damaged, or from unauthorized third parties having access to it.
Wave Protect France has deployed a robust security system to ensure the utmost security of the data collected and to detect data breaches. This includes physical security of the buildings housing our systems, computer system security to prevent external access to your data, and having secure copies of your data.
When it uses subcontractors, Wave Protect France ensures that they comply with the rules relating to data protection.
8.2. Rules applicable to bank and credit card data
In order to ensure payment security, Wave Protect France uses the services of a service provider, NATIXIS SYSTEM PAY, PCI-DSS certified. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of card and transaction data.
When you place an order for credit card payment with Wave Protect France, our order taking system connects in real time with the NATIXIS SYSTEMPAY system which collects your data and carries out various checks to prevent abuse and fraud. The data is stored on the NATIXIS SYSTEMPAY servers and is at no time transmitted to the Wave Protect France servers. NATIXIS SYSTEMPAY requests authorization from the bank and sends us a transaction number which allows operations up to the amount of the authorization.
In order to be able to debit the account during invoicing or to credit it following a return, NATIXIS SYSTEMPAY keeps the bank details associated with the authorization number, the time necessary to complete the transaction (payments after shipment of the goods) and the processing of any complaints (returns, disputes).
If you have chosen to register your bank cards, these are automatically deactivated when the validity date of the card expires.
8.3. Fight against internet fraud
In order to secure payments and deliveries and ensure an optimal quality of service, the personal data collected on the site is also processed by Wave Protect France to determine the level of risk of fraud associated with each order and, if necessary, to help to modulate the conditions for its execution.
9. WHAT SHOULD YOU KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?
Wave Protect France offers you the use of social networks to improve the commercial relationship and offer you targeted advertising offers on these networks.
The use of social networks to interact with WAVE PROTECT FRANCE (including in particular the tools Facebook Messenger, Facebook Connect, the “share” buttons of Facebook, Instagram or Twitter) is likely to lead to the exchange of data between Maison and styles and these social networks.
For example, if you are connected to the Facebook social network on your computer and you consult a page of the WAVE PROTECT FRANCE site, Facebook is likely to collect this information. Similarly, if you click on the “tweet” button on a page of the WAVE PROTECT FRANCE site, twitter will collect this information.
WAVE PROTECT FRANCE invites you to consult the personal data management policies of the various social networks to find out about the personal data that may be transmitted by them.
10. ARE DATA ON MINORS UNDER THE AGE OF 16 COLLECTED?
In accordance with the general conditions of sale, it is necessary to be 16 years old to create an account on the WAVE PROTECT FRANCE website and make purchases.
When creating an account, the user has the option of communicating the data of his children. The user is likely to transmit to WAVE PROTECT FRANCE data concerning minors under the age of 16. He makes sure to be the holder of parental authority and expressly agrees to transmit this data of minors to WAVE PROTECT FRANCE.
11. WILL I RECEIVE COMMERCIAL SOLICITATIONS?
11.1. Principles applicable to House and Styles
WAVE PROTECT FRANCE uses your contact details to send you targeted advertising, in particular by email, post, sms, mobile notification, on social networks or third-party websites.
In this context, the company WAVE PROTECT FRANCE undertakes to respect the rules applicable to each prospecting channel.
11.2. Prospecting by email and sms
WAVE PROTECT FRANCE complies with the rules enacted by Directive 2002/58/EC of July 12, 2002 which provides for the express prior collection of the User’s consent for the sending of commercial prospecting by electronic means (e-mail or SMS).
Thus, when creating your account on the site, you are expressly asked for your consent:
to receive offers from WAVE PROTECT FRANCE by email
to receive offers from WAVE PROTECT FRANCE partners to whom your details would be sent
to receive offers from WAVE PROTECT FRANCE by sms
WAVE PROTECT FRANCE will not send you personalized solicitations by email or sms if you have not consented to them.
There is an exception in the event that the User, without having given his prior consent, can however be solicited when he is already a customer of the company WAVE PROTECT FRANCE and that the purpose of the prospecting is to offer similar products or services.
In any case, the User has the possibility of opposing the receipt of these requests by carrying out the following actions:
When creating the account, tick “no” the boxes related to prospecting;
For email, by clicking on the unsubscribe link provided in each email or by going to your Wave Protect France account in the newsletter section;
For the sms, by sending a stop SMS to the number indicated in it or by going to your Wave Protect France account in the newsletter section;
By contacting customer service.
11.3. Retargeting E-Mail
After browsing our site, you receive an email although you have not given your email address to Wave Protect France. How is it possible ?
Wave Protect France uses the services of companies whose role is to identify Internet users who have already visited our website and to send them personalized e-mails.
These companies use cookies to distinguish users and then to personalize the advertisements they receive based on their browsing history.
Who collected my email address?
This processing involves partners who have already collected your email address, as well as your consent to authorize the sending of advertising.
You can object to this type of processing via contact@wave-protect-france.com.
11.4. Notifications on mobile applications
When you first open the Wave Protect France mobile application on your smartphone, you must give permission to receive mobile or “Push” notifications.
Wave Protect France will then be able to contact you in this way to offer you offers.
You can deactivate these notifications at any time in the settings of your smartphone.
11.5. Business prospecting by phone
Wave Protect France has the possibility of contacting you by telephone to offer you offers on products or services. If you do not wish to be solicited, you have the possibility of registering on the list of opposition to canvassing accessible on the site www.bloctel.gouv.fr
12. DOES WAVE PROTECT FRANCE USE COOKIES, TAGS AND TRACKS
When using our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be saved in “Cookies” files stored on your terminal, subject to the choices that you have expressed regarding Cookies and that you can modify at any time.
12.1. WHAT IS A COOKIE ?
The term cookie encompasses several technologies making it possible to operate a navigation follow-up or a behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, Javascript code.
The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which makes it possible to store user data in order to facilitate navigation and allow certain functionalities.
There are two types of cookies:
First party cookies, deposited by Wave Protect France for the purposes of navigation and operation of the site;
third party cookies deposited by third party partner companies in order to identify your areas of interest and to send you personalized offers. These third party cookies are directly managed by the companies that publish them and which must also comply with data protection regulations.
12.2. WHY ARE COOKIES, TAGS AND TRACKS USED?
The Cookies that Wave Protect France issues on the site and the mobile application allow us to:
– to establish statistics and volumes of frequentation and use of the various elements composing our services. As such, we use audience measurement cookies.
– to adapt the presentation of our Site according to the terminal used;
– to adapt the presentation of our Site according to the affinities of each user;
– to memorize information relating to a form that you have completed on our Site (registration or access to your account, subscribed service, content of an order basket, etc.);
– to allow you to access reserved and personal areas of our Site, such as your account, using identifiers;
– to implement security measures, for example when you are asked to log in to your account again after a certain period of time;
– share information with advertisers on other websites to offer you relevant advertisements in line with your areas of interest. As such, we use advertising cookies.
– share information on social networks. As such, we use cookies to share on these networks.
12.3. HOW TO SET THE DEPOSIT OF COOKIES, TAGS AND TRACKS?
In accordance with Directive 2002/58/EC of July 12, 2002, Wave Protect France collects your prior consent to the deposit of advertising cookies, audience measurement and sharing on social networks.
You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.
12.3.1 Configuring your navigation software
You can configure your browser software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal.
How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies.
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
12.3.2. Setting up your smartphone’s operating system
You have the possibility to control the deposit of Cookies on your smartphone in the rules of the operating system.
On iOS: https://support.apple.com/fr-fr/HT201265
On Android: https://support.google.com/chrome/topic/3434352
12.3.3. Setting cookies with a tool offered by Wave Protect France
In order to comply with the regulations, Wave Protect France uses a tool allowing the Internet user to configure the deposit of cookies when connecting to the site www.wave-protect-france.com
This tool will be available in a few days and will allow you to access the list of deposited cookies and configure their deposit.
12.3.4. Opposition list to manage the deposit of cookies
You also have the option of opposing the deposit of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.
Some cookie publishers placed on the www.wave-protect-france.com site offer Users the option of setting the deposit of the cookie they offer.
Click on the corresponding link to configure the cookie of your choice:
CRITEO :
Criteo’s services consist of the display of advertisements and the sending of personalized emails based on the recent behavior of Internet users on the sites, newsletters and applications of its partners. Criteo recognizes Internet users using cookies. To learn more about Criteo Display or to opt out of this service, please click here (link to http://www.criteo.com/en/privacy/). To learn more about Criteo Email or opt out of this service, please click here (link to http://privacy.criteoemail.com/en/index.html ).
Opposition list to manage the deposit of cookies
You also have the option of opposing the deposit of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.
13. WHAT IS THE DATA PROTECTION OFFICER OF WAVE PROTECT FRANCE
13.1. WHAT ARE ITS MISSIONS?
The data protection officer appointed within Wave Protect France is responsible for ensuring compliance with the regulations and rules described in this document.
In particular, it ensures that a register of personal data processing implemented in the company is established and that it complies with the regulations and their developments.
It ensures the awareness of the teams and responds to users wishing to exercise their rights concerning the personal data collected by Wave Protect France
13.2. HOW TO CONTACT THE DATA PROTECTION OFFICER
You can contact the data protection officer at contact@wave-protect-france.com
To find out more about your rights, go to the website of your supervisory authority:
In France, the CNIL: https://www.cnil.fr/
